Insurance and compensation

This section provides an explanation of the procedures to follow in the event of an accident and details regarding our store's insurance and compensation policies.

In case of accident

If an accident occurs, first move the vehicle to a safe location and turn off the engine. If there are any injured persons, provide assistance and call an ambulance if necessary. After that,contact the police to report the accident and obtain an accident certificate. (If you are a visitor from overseas and find it difficult to explain the situation in Japanese, please contact our store first.)Then, contact the store (BROTHER'S RENT-A-CAR) and follow the instructions provided by the staff. Even in the case of a single-vehicle accident with no other parties involved, please contact both the police and the store in the same manner.

Insurance & Compensation

The rental fee includes automobile damage insurance and automobile liability insurance. Therefore, in the event of an accident involving the rental car, the compensation amount will be covered by the insurance company.However, there is an amount within the compensation that customers are required to bear. This amount is referred to as the "deductible." The system that allows customers to be exempted from paying this deductible is called the "Deductible Compensation System."Additionally, in the event that you are involved in an accident,you will also be required to bear the Non-Operation Charge (NOC), which is a fee to compensate for the loss of business during the period the vehicle is being repaired or cleaned, separate from the deductible. The system that exempts customers from paying this NOC fee is referred to as the "NOC Compensation System."Therefore, in our storeWe offer an optional Full Coverage Plan, available for an additional fee, which exempts customers from paying both the deductible and the Non-Operation Charge (NOC).We recommend that customers purchase full coverage insurance when renting a car for their peace of mind!!!

The deductible amount (the portion of the cost borne by the customer) covered under the insurance is as follows:
For property damage: ¥50,000
For vehicle damage: ¥50,000(¥100,000 for foreign or luxury vehicles)
※If full coverage insurance is purchased at the time of rental, payment of the deductible amount will be waived.

　(NOC)Non-Operation Charge

In the event that vehicle repairs, scrapping, or cleaning are required, compensation for the downtime during that period will be charged as a loss-of-use fee.
The following fees will be charged.
If the vehicle can be driven and returned to the store: 20,000 yen (50,000 yen for foreign or luxury vehicles).
If the vehicle cannot be driven and returned to the store: ¥50,000 (¥100,000 for foreign or luxury vehicles).
※If full coverage insurance is purchased at the time of rental, payment of the Non-Operation Charge (NOC) will be waived.

We offer full-coverage coverage that waives deductibles and NOC payments,
If you do not subscribe at the time of your rental car reservation, you can subscribe at the store for an additional fee at the time of rental.
Rates for full coverage coverage are as follows
Light vehicles: ¥1,000 (per 24 hours)
Compact cars: ¥1,250 (per 24 hours)
Mini van: ¥1,500 (per 24 hours)
Foreign or Luxury vehicles: ¥2,000 (per 24 hours)

[Attention!!!]　Cases not covered by full coverage

The following cases are not covered even if you have full coverage. Please be careful!!
・If the police and our company are not notified at the scene of the accident, or if the prescribed procedures are not followed.
・Please contact the police and our company from the spot regardless of the size of the damage, the presence or absence of the other party, or whether you are the aggressor or the victim of the accident. (Article 72 of the Road Traffic Law: Measures to be taken in the event of a traffic accident)

・In case of violation of the Terms and Conditions of Charter Agreement
Violation of the Road Traffic Law or other laws and regulations, drinking, drug use, unauthorized extension of stay, driving by a person other than the renter or the driver who has agreed to rent the car, sublease, unlicensed driving, reckless driving, using the rental car in violation of public order and morals, settling without our consent, failure to cooperate in the resolution of an accident, etc.

・If the lessee is at fault in the use or management of the property
Damage caused by intentional acts, alcohol consumption, drug use, flat tire or tire damage, loss of wheel caps, parking with keys on and theft, loss of keys, damage resulting from nuisance parking, etc., staining or odor of interior equipment (including smoking in a non-smoking vehicle), loss or handling of equipment and damage due to improper installation Damage caused by loss, handling, or improper installation of equipment, fuel misfueling, damage caused by driving off roads such as seashores and riverbeds, etc.

The renter will be fully responsible for any damage, loss of keys or equipment, and any labor or transportation costs incurred to resolve such damage.